Notice of Data Processing / Privacy Policy

Published: May 25, 2018

INTRODUCTION

This notice describes your rights as a visitor or customer of CHARTERSBCN S.L.. It provides information about your rights related to your personal information along with the way we collect, use and share your information.
This privacy notice is to inform you how we collect, use and disclose your personal information.
CHARTERSBCN S.L. It is committed to respect all laws and this includes the future Law of Data Protection that will incorporate the General Regulation of Data Protection of the EU (GDPR).
By using our website and attending our site, you agree that we collect and use your Information as described in this notice. If we change our notice, policy and / or procedures, we will post those changes on our website to keep you informed of the information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or assistance to our headquarters after this notice has been amended will be deemed your continued acceptance of this notice, as amended. We recommend that you check this web page and review this notice regularly.
This notice contains links to more information about many of the listed topics and additional external links if you want to read more details about the management of personal data. The external links of these pages are not under the control of CHARTERSBCN S.L. And, although we have tried to provide known secure links to the information you can search, click on these links at your own risk.

ABOUT US

CHARTERSBCN S.L., is a merchant whose main activity is the rental of pleasure craft with crew, with or without complementary leisure activities. Our main office address is Avinguda Pau Casals 86 Calonge (Girona) Spain. If you need to contact someone to discuss the privacy of personal data, you can contact our Data Protection Team at info@chartersbcn.com.

WHAT IS PERSONAL INFORMATION?

Personal information or personal data is data that identifies a person (you) of the information provided or if it is combined with other information to which we may have access. You can find more information about the legal definitions of personal data in the Spanish Agency for Data Protection https://www.aepd.es/. In summary, the personal data are:

  • Name and direction
  • Mobile phone
  • Birthdate
  • Email address
  • Bank account details
  • An IP address In addition, there are “special categories” of personal data, which means that the data, by law, are considered more sensitive, such as:
    • Personal information related to your health
    • Genetic data
    • Religious beliefs.

In the event that we need to collect personal data belonging to special categories, we will inform you at the time of collection why we require it. We will only use this type of information about you for the specific purpose for which it was collected. If we wish to use the information for other purposes, we will ask for your permission to do so unless there is a legal requirement for us to process your personal information.
We can obtain your information from third parties, where your permission is granted or there is a valid legal basis to obtain it, from:

  • Companies, platforms and marketing agencies that provide lists of people with whom we can contact us to interest them in our products.
  • Financial institutions that provide information related to credit and payments
  • From clients whom you know and who believe that you may be interested in knowing about our services and promotions.

WHERE WE USE YOUR PERSONAL DATA

By receiving direct marketing, you will always have the option to suspend contact, “unsubscribe” and control these consent options for your own satisfaction.
We only use personal data collected from other sources if it is legal to do so, and always with the intention of being responsible with that information. We may use this information to verify other information about you, for example, to verify your email address and send you tickets or information that you have requested. If, however, you believe that we have misused your personal information, contact us and we will resolve your problem as quickly as we can.

INFORMATION WE COLLECT THROUGH OUR WEBSITE

When you use our website, we may collect information through the use of cookies, pixels, beacons, log files and other technologies. This information allows us to provide more useful information, services and advertising. Our cookie policy will give you more details.
Children under 14 years old
Our Services are not directed at people under the age of 14 and we do not intentionally collect any information about children under 14 years of age. If you realize that your child has provided us with personal information without your consent, contact us at info@chartersbcn.com.
We are committed to removing any details of such users when a parent or guardian has notified us that such details have been obtained.

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

We will use your personal information to provide the services you have requested. We will also use your information with your permission to inform you about offers and products (marketing). Whenever we collect personal data with marketing in mind, we will inform you and give you the option to continue or stop being contacted for this purpose.
We will use your personal information to comply with any contract we have with you, which will generally be when you request tickets from us and we expect you to use your information to ensure that you receive the correct tickets at the correct time.
Generally, we will use your information as necessary and as appropriate for our business purposes, including:

  • Manage your account when you have opened an account with us
  • register it and provide access to the website
  • respond to inquiries or requests that you indicate
  • comply with your requests for tickets, electronic bulletins or products we sell
  • send communications and administrative emails about the website or our events
  • send service messages to request feedback about the customer experience
  • customize and better adapt the functions, performance and support of the website for your use
  • analyze, compare and conduct research on user data and user interactions with the website and our headquarters
  • respond to applicants for vacancies

MARKETING

We may use your information to contact you about events and services where we have permission to do so and where the law allows this communication to take place.
When you have granted permission, we may also transmit your information to other carefully selected third parties for marketing purposes. You have control of this process and can change your permissions as you wish.
We are aware of the annoyances of unsolicited marketing communications and we are committed to ensuring that your rights and obligations are respected at all times.

ANOTHER ADVERTISING

We believe that advertising is more interesting to you when it is relevant. When you have given us permission to do so, we can customize the advertising you see based on your personal information.
We may use personal information for this purpose, including:

  • the information you voluntarily provide us
  • geographic location information, which we can determine through your IP address, from your mobile device or other forms
  • data we receive from third parties
  • Your visits to our website or the use of our services (commonly referred to as “Behavioral Advertising“) through the use of cookies.

You can control how cookies are used through your browser. See our Cookie Policy for more information.

WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

There are some organizations that we work with where we must share your personal information to provide the services you need. We may disclose your personal information if we have a duty to disclose or share your information to comply with any legal obligation or to enforce or enforce or comply with our terms and conditions and other agreements or to protect the rights, property or safety of our customers, our Group companies or others. This includes the exchange of information with other companies and organizations for protection against fraud and reduction of credit risk. When your personal data must be shared so we can provide a service, then we make sure that our employees have the correct controls to use your information responsibly and under our control. Collaborators who can see your information include:

  • Promoters
  • Courier companies
  • Catering providers
  • Recruitment software for candidate tracking
  • Medical colleagues: in case of accident or incident
  • Insurance companies, co-insurers and reinsurers
  • Payment providers (who take the details of your bank card and process the payments). It is important for us to understand who your information is shared with and the seriousness with which we take the confidentiality of your personal data. If you have questions about such uses of your personal data, we will gladly offer you extra information. We may also share your information with third parties participating in promotions or contests in which you may participate, which may be suppliers of prizes and administer such promotions in an appropriate and equitable manner. We will not share your personal information unless there is a valid legal reason or that you must do so.

STORAGE AND SECURITY OF PERSONAL INFORMATION

Your personal information is kept secure at all times and we use the latest technology to ensure that all our data is kept confidential, especially the personal information we possess. Your information can be maintained in several places, all of which comply with data protection requirements. We use cloud providers and online application providers to help us manage our business, and the information we handle can be transferred and stored in destinations outside of Spain and Europe. All reasonable steps are taken to ensure that your personal information is properly managed and secured, at all times. Confidentiality agreements, contracts and exchange agreements are all documents that we use to guarantee that partners, suppliers and third parties manage their personal data in a responsible, transparent, fair and lawful manner. All transfers of personal information regardless of destination will comply with the law, at all times.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

We will keep your personal information for a period of time that matches our need to identify you and provide you with goods or services. If you are a customer, we will retain your personal information for legitimate business purposes, such as ensuring we can identify you in the case of a claim, to identify payments and within our financial systems for audit and accounting purposes. We will also store personal information that you have provided for marketing purposes for a period of time that allows us to contact you to offer you offers, if you have agreed to be contacted, and to ensure that we do not inadvertently communicate with you if you have denied contact.
We will only retain your personal information as long as there is a legitimate requirement to do so.

HOW DO I ASK WHAT INFORMATION DO YOU HAVE ABOUT ME?

You have the right to request a copy of the Information we have about you. We may request additional verification based on the nature of your request.

Please send a request in writing preferably by email to: info@chartersbcn.com.

or you can write to: Chartersbcn S.L., Avinguda Pau Casals, 86, 17251 Calonge – Girona, Spain.

If part of the information we have about you is incorrect, you can contact us through the details on the website, change the details yourself in the “My account” section of the website or contact our customer service team at info@chartersbcn.com who will update your details as soon as possible.

WHAT ARE YOUR RIGHTS?

According to Spanish and European data protection legislation, you have rights over how your personal data is used. The main rights related to your personal data are listed below, but there are others about which you would like more information when you consult the Data Protection Law or the General Data Protection Regulation.

The right of transparency (right to be informed)
You have the right to be informed about the collection and use of your personal data. We have an obligation to be transparent and to provide this information freely and in a way that is easily understood. This notice serves to provide information about the collection and use of personal information, and you can contact us if you would like more information about any aspect of how we handle your personal information. More information about this right is available at https://www.aepd.es/.

The right of access to your information
You have the right to access the information we have about you and to verify that we are using your personal information in a legal manner. If requested, we will provide confirmation of the personal data we have, we will provide a copy of the data and inform you of any other rights you may have. You can get more information about what you have the right to request by clicking on https://www.aepd.es/.
If you wish to make such a request, refer to the previous section entitled “How do I request the information you have about me?”

The right of rectification
You have the right to have any information about you corrected that is inaccurate. If you think we have incorrect information, for example, an incorrect name, contact us and we will do everything possible to solve it. More about rectification https://www.aepd.es/.

The right to be forgotten (the right to erase)
You have, subject to certain conditions that are met, the right to be forgotten. Where we can, we will remove all of your details from our systems subject to the ability to do so reasonably, and where there is no other legal or legitimate reason to store your personal data. For example, if you owe us money through an account, we would expect the debt to be canceled before we consider deleting your data. See the https://www.aepd.es/ for more information about this right.

The right to restrict the processing of your personal data
In some cases, you may require that we retain your data but not process it, this may be relevant if you believe that the inaccuracies have not been corrected and that further processing could cause problems for you as an individual. You can find more information about this right https://www.aepd.es/.

The right to data portability
The portability of personal data means that, upon request, we will provide you with the information we have about you in a way that can be easily used by other systems. It is very likely that it is a spreadsheet file so you can pass this information to other organizations with whom you want to share the data. It may not always be possible to give everything about you in this format, but we will always strive to provide what we can.
Click on https://www.aepd.es/ for more information.

The right to object
You have the right to object to how your personal information is processed, in some cases. You may object to us processing your personal data for our “legitimate interests”, to stop direct marketing and the processing of your personal data for research or statistical purposes.
While we have legitimate interests under which we process data and send marketing messages to those who want them, we do not conduct research or statistical reports.
Unless we can demonstrate convincing reasons to continue processing your personal data, which we will explain, if applicable, when you object, we will always endeavor to comply with your wishes.
You can find more information about this right, https://www.aepd.es/.

The right to stop automated individual decision making, including profiles
If we wish to carry out any automatic decision making or profile of you, using your personal data, then we will comply with the law and only do this when necessary, or do we have your consent.
Any decision made automatically about you will be obvious to you, when it has a direct effect on you. You will always have the possibility to contact us and consult these activities and request that they stop or have human intervention.
Our goal is to be transparent and open with regard to this type of data processing so you can be sure that your data is safe, kept confidential and always used in a legal and fair manner.
Details about this right can be found at https://www.aepd.es/.

The right to formulate claims
You have the right to file a complaint with the regulatory agency of the country in which you reside or in which you believe that there has been an improper use of your data. You can contact the Spanish Data Protection Agency directly if you think we have not solved your concerns.
Your information can be found at https://www.aepd.es/.
This privacy notice will be modified from time to time, any change will be reflected on our website.